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Terms of Payment & Delivery

This Services Agreement (the "Agreement") contains the complete terms and conditions which govern your subscription of Website Design, Development and other Internet-related services provided by Riseon Technologies (the "Services"). As used in this Agreement, "Riseon Technologies" means Riseon Technologies and "Client", "you", or "your" means you. You acknowledge that you have read the Agreement, and you agree to its terms and conditions and all policies posted on the Riseon Technologies site. As referred to in this Agreement, "Site" refers to a World Wide Web site and "Riseon Technologies Site" refers to the Site located at the URL https://riseontechnologies.com or any other successor Sites owned or maintained by Riseon Technologies.

Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

Project Terms

All estimates/quotes/proposals are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting. Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your project development and ensure that you have been quoted on the right requirements. Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Riseon Technologies. There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analysed on a case-by-case basis. Riseon Technologies will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified. Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs. Any bugs (programming errors) reported during or just after the development does not attract additional charges. Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges. Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Riseon Technologies be liable for any delays caused by change in the project brief. Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe. Our websites/applications are generally tested on PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance. Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance. If your website/application is not hosted on a Riseon Technologies server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately. Please note that at any stage during the project, stalling of the project for over two calendar months will incur ₹1000/month or $20/month administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises. Riseon Technologies' project codes (not including open source project) are copyrights of Riseon Technologies. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes. The website or web application will be designed to be deployed on the web, via using a commercial grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment. Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although Riseon Technologies does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes. Riseon Technologies takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all components and third party softwares. We suggest you to take regular back-ups to avoid any disruptions. Riseon Technologies offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein. The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken. Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client. Hosting charges are not included in the quotations unless mentioned otherwise. Riseon Technologies can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Riseon Technologies will not be liable for any delays or errors caused by direct or indirect actions of the hosting company. Riseon Technologies generally builds and tests the websites/applications on our own servers or hosted domains. Riseon Technologies cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues. Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with Riseon Technologies, upon full payment of any outstanding invoices, Riseon Technologies will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities. All communications/correspondences are generally done via emails / WhatsApp / Skype. It is client’s responsibility to keep us updated with their relevant email addresses or WhatsApp number or Skype id. Failure to provide required website content: Riseon Technologies is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged. This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge. If you agree to provide us with the required information and subsequently fail to do within two week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website.

Digital Marketing / Strategy Terms

Digital Marketing Package or Digital Strategy Package Terms: All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with clear one month email notice. They are billed monthly and are payable by the 1st of every month. Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party softwares or marketing expenses are included. Riseon Technologies employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes. Any extra hours used may be billed separately. Any urgent tasks will be charged separately. Support requests need to be sent via email to support@riseontechnologies.com.in Payment Terms: Payable by the 1st of every month. An administrative fee of ₹500 or $10 will be charged to the clients account for any late payments There are absolutely no refunds for any fees related to the digital marketing/strategy package. Termination: All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with clear one month email/whatsapp/skype notice. Riseon Technologies reserves the right to terminate at anytime with written notice to the Client.

Annual Maintenance (AMC) Terms

Basic Annual Maintenance Package Terms: All maintenance packages are for a minimum of 12 months period. Maintenance packages are billed annually. Packages may include 12 months basic website hosting, email hosting and DNS hosting. Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons. Does-not include any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work. Work-hours are tracked in 1hour blocks. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional workhours are requested for your approval. Riseon Technologies employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes. Any extra hours used will be billed separately @ ₹800/hour or $10/hour excl GST. Support requests need to be sent via email to support@riseontechnologies.com.in Any urgent tasks will be charged separately. The package is auto renewed every year on its anniversary date. AMC covers the following services: Static content and source updating of developed project Project upgrade as of required on latest technologies Server side support Technical side support Project training Payment Terms: An administrative fee of ₹1000 or $20 will be charged to the clients account for any late payments. More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package. There are absolutely no refunds for any fees related to the maintenance package. Termination: In case Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date. Riseon Technologies reserves the right to terminate annual maintenance at anytime with written notice to the Client.

Payment / Refund Terms

All prices are quoted in Indian Rupees or US dollars are exclusive of GST unless specified. All invoices are to be processed as per the schedule via your preferred method of payment. There is a surcharge charged for payments made via RazorPay Payment Gateway. This is charged by RazorPay Payment Gateway for the online payments. Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to website/application/project going live. Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions. Riseon Technologies reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email, whatsapp or skype. Telephone requests on cancellations will not be accepted. For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same. Late Fees and Charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of ₹300 or $5 per month, from the due date. Due Date: Is the date on which the payment is due as per the terms on the invoice/proposal Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date. Debt Collection: Client is provided a further 7 days after late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector. Riseon Technologies will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing. If you are late with a payment or have any queries regarding the Invoice, please contact us immediately on receiving the invoice or reminder emails. All communications/correspondences are generally done via emails/whatsapp/skype. It is client’s responsibility to keep us updated with their relevant email addresses or whatsapp number or skype id. Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at-least 30 days before the renewal date. Riseon Technologies generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.

Hosting & Domains

Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages. It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hostings are disabled or deleted from the server. All renewals must be paid by seven working days prior to the expiry date. Riseon Technologies will not be responsible for issues relating to delayed payment. Hosting are on shared and non-shared servers hosted via third party providers. Riseon Technologies ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises. Client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content. Incase of a malware attack, Riseon Technologies reserves the right to delete files on the hosting service without giving any prior notice. Cancellation / Termination: Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year. If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and dns records. Additional charges will be applicable to re-enable the hosting. Riseon Technologies will not be responsible for any loss of data, files, emails, backups, restoration costs etc. If a hosting has been cancelled / disabled then all files, emails, databases and backups will be deleted from the server without any notification to the client. Domains: All domain registrations and renewals are to be paid in advance. Expiration of a domain can result in service disruption and loss of domain. Riseon Technologies will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven working days before the expiry date. It is client’s responsibility to renew their domain names time to time. All invoices and dues must be paid in full before we release the requested domain name. Riseon Technologies offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

Intellectual Property

All content of this website is a property of Riseon Technologies unless otherwise specified. Riseon Technologies reserves the right to change the content or policies without any prior notice. The project related copyrights can be transferred to the client at an additional cost, after the full payment of the project and upon signing the Certificate of Acceptance. Riseon Technologies reserves the rights to refuse the transfer of ownership if irregular circumstances arise. Copyrights handed over to the client do not include rights to re-use the code for another website or re-sell the programming codes for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to re-sell or re-use for any commercial or non-commercial purpose.

Governing Law

This Agreement shall be governed by Indian Law.

Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

User Information

We encourage feedback on how to improve this website. Feedback may be e-mailed to info@riseontechnologies.com. Any feedback hence received shall be deemed to be non-confidential and Riseon Technologies has the right to use such information in any way we deem to be fit. Users therefore agree that any information provided to us shall not contain defamatory, offensive, threatening, obscene, harassing, infringing or otherwise unlawful material or proprietary material. We shall not be held liable for any such material and we reserve the exclusive rights to remove it from the website without liability.

Disabling Devices

If the user wants to post any content on the website, he/she should refrain from uploading any posting or postings which contain any viruses or other contaminating or destructive devices. We strive to ensure that our website is free from any such viruses/ devices or features but we give no warranty to that effect and will accept no liability whatsoever for any loss or damage suffered by the user.

Disabling Devices

If the user wants to post any content on the website, he/she should refrain from uploading any posting or postings which contain any viruses or other contaminating or destructive devices. We strive to ensure that our website is free from any such viruses/ devices or features but we give no warranty to that effect and will accept no liability whatsoever for any loss or damage suffered by the user.

Governing Law

Use of this website and any dispute arising out of its use are subject to the laws of State of Gujarat in India. Any legal action or proceedings related to or arising out of this Terms and Conditions shall be settled in the courts and/or tribunals in Surat in the State of Gujarat in India.